The client needed a complete, custom online CRM & ERP system to facilitate the company’s daily business operations. The system was built from scratch and can be divided into following internally connected modules:

 

1. Management of the credit granting process and the credit lifecycle

• Credit consultants

- Application for credit

- Upload and management of scanned paper documentation

- Entering the results from state institution examinations (National Revenue Agency, Ministry of Interior, National Social Security Institute) 

- Inquiry for sample installment plan and credit details

• Management team

- Examinations (checks about the client history)

- Decision for granting or rejecting a loan 

• Credit granting department 

- Automatic generation of credit repayment plans, agreements and other credit documentation

- Credit assimilation

• Credit management

- Payments tracking

- Repayment installments details

- Credit management according to different scenarios - missed installments, underpaid installments, overpaid installments, pre-term loan repayments, non-serviced loan

 

2. CRM module

3. After sales management module - marketing campaigns

4. Office activity management

- Cash desks and till money

- Sales targets

5. Reports system

- Operative reports - 60+ different types

- Financial reports

- Automatic generation of monthly reports for The Central Bank of the Republic of Bulgaria

6. HR Management module

7. User access management module - a complex system allowing 400+ access rights

 

The next stage of system integration will enable customers to make online inquiries and online loan repayments.